Privacy Policy
DiabeticU Privacy Policy
At DiabeticU, we are committed to helping individuals with diabetes lead healthier lives through our diabetes management app. This Privacy Policy is designed to inform You about the information we collect, how we use it, and the choices You have regarding Your data. Please read this policy carefully to understand our practices. By using the DiabeticU app, You agree to the terms of this Privacy Policy.
Table of Contents
- Scope of this Privacy Policy
- Information We Collect
- Information You Provide
- Sensitive Personal Information
- Technical Information Collected Automatically
- Information from Third-Party Sources
- How We Use Your Information
- Product and Service Delivery
- Business Operations
- Product Improvement, Development, and Research
- Personalization
- Customer Support
- Communications
- Marketing and Advertising
- Advertising
- How We Share Your Information
- Other Services
- Service Providers
- Financial Services and Payment Processing
- Corporate Transactions
- Legal and Law Enforcement
- Safety, Security, and Protecting Rights
- Advertising Providers
- Your Rights and Choices
- Access and Portability of Your Information
- Correction and Deletion of Your Information
- Objecting to Information Processing
- Targeted Advertising
- Data Sharing or Sales Opt-Out
- Browser or Device Controls
- Transferring Your Information
- State-Specific Disclosures
- Changes to This Policy
- Contact Us
1: Scope of this Privacy Policy
This Privacy Policy applies to all visitors of our publicly available website [www.diabeticu.com] and users of the DiabeticU mobile application. By using the app, You agree to the terms of this Privacy Policy. The terms “You” and “Your” refer to You as a visitor or user of the app.
2: Information We Collect
The information we collect depends on how You interact with our app and the choices You make. We collect information from different sources and in various ways, including:
A. Information You Provide:
When You sign up for or use DiabeticU, You may share certain information directly, such as:
- Common personal information and identifiers: Name, username or alias, and contact details like email address, postal address, and phone number.
- Demographic data: Age, gender, marital status, and similar details.
- Payment information: Credit card numbers, financial account information, and payment details if You make purchases.
- Contents and files: Photos, documents, or files You upload to DiabeticU, and email messages or communications You send to us.
B. Sensitive Personal Information:
To provide our services effectively, we may collect sensitive data, such as:
- Account access information: Usernames or account numbers in combination with passwords, security codes, or other credentials for account access.
- Contents of communications: Messages You send in chats and message boards within the app.
- Health data: Information concerning Your health, such as weight, mental state, sleep and exercise habits, and food intake.
- Sensitive demographic data: Information about racial or ethnic origin, religion, or philosophical beliefs that You provide or that we infer to support You better.
C. Technical Information Collected Automatically:
When You use DiabeticU’s mobile application, certain internet and electronic network activity data is created and logged automatically, including:
- Log data: Your IP address, browser type and settings, and the date and time of app usage.
- Geolocation data: Your general geographic location (e.g., city, state, country) based on Your device and app settings.
- Cookie data: We and our partners use cookies, web beacons, mobile analytics, and similar technologies to collect personal data related to Your online activities, usage information, identifiers, and device information.
- Device information: Details about the device You use DiabeticU on, including device type, operating system, unique identifiers, and crash data.
- Usage data and customization: Your activity on DiabeticU, including pages visited, time spent, access times, and other actions taken within the app.
- Sensor data: Data received from third-party sensors You connect, such as health-related data from wearable devices.
D. Information from Third-Party Sources:
We may also obtain information about You from third parties, such as:
- Third-party partners: Information from applications and services (e.g., social networks) You choose to connect with DiabeticU, subject to their privacy policies.
- Advertisers and other third parties: Information shared with us to measure, report, or improve the performance of ads for DiabeticU.
- Co-branding/marketing partners: Information from partners with whom we offer joint services or engage in marketing activities.
- Service providers: Data collected or provided by third parties working on our behalf, such as companies determining Your device’s location based on its IP address.
3. How We Use Your Information
We use the information we collect to provide, improve, and personalize our services. The purposes of use include:
A. Product and Service Delivery: We use Your information to provide and deliver our services, troubleshoot issues, and personalize Your experience on DiabeticU. This includes using various types of data to support the functioning of the app and enhance Your interaction with it.
B. Business Operations: We use Your information for internal purposes, such as billing, accounting, improving our operations, securing our systems, detecting fraudulent or illegal activity, and meeting legal obligations.
C. Product Improvement, Development, and Research: To enhance our services, we may use Your information to develop new features or conduct user research through surveys and interviews. Please note that such data will be aggregated and de-identified.
D. Personalization: We analyze Your information to understand Your preferences and tailor the app experience for Your benefit. Personalization allows us to make appropriate recommendations and suggestions based on Your activity within DiabeticU.
E. Customer Support: When You seek customer support, we use Your information to provide assistance and respond to Your inquiries promptly and effectively.
F. Communications: We may send You important information, confirmations, invoices, technical notices, updates, security alerts, reminders, and other administrative messages via the contact details You provide.
G. Marketing and Advertising: With Your consent, we may communicate with You about new services, promotions, rewards, contests, upcoming events, and other information related to our services or our selected partners.
H. Advertising: We may display advertising to You within the app. This advertising may be based on various factors, including Your preferences, interests, and health-related data.
4. How We Share Your Information
We may share Your information with the following entities and for the following purposes:
A. Other Services: With Your authorization, we may share Your data with other services when You connect Your DiabeticU account to those services. Your data shared with these third parties will be governed by their privacy policies.
B. Service Providers: We engage vendors or agents to perform certain functions on our behalf. They may need access to Your information to provide customer service support, security services, or other functions essential for our app’s operations.
C. Financial Services and Payment Processing: For payment processing, we may share Your payment data with banks and other entities to facilitate transactions, prevent fraud, and comply with financial regulations.
D. Corporate Transactions: In the event of a corporate transaction such as a merger, acquisition, or bankruptcy, Your information may be disclosed as part of the transaction.
E. Legal and Law Enforcement: We may access, disclose, and preserve Your information when required by applicable law or valid legal process, including requests from law enforcement or government agencies.
F. Safety, Security, and Protecting Rights: Your information may be disclosed when necessary to protect the safety of our users and others, secure our systems, prevent fraud or spam, and enforce our agreements, terms, and policies.
G. Advertising Providers: Third-party advertising companies may collect personal data through DiabeticU for their analytics and advertising purposes. Please see our Cookie Policy for more details on targeted advertising and opt-out options.
H. How Long We Keep Your Information
We retain Your information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the nature of the data and relevant legal requirements.
5. Your Rights and Choices
A. Access and Portability of Your Information: You can request access to Your personal data and, where feasible, receive a copy of the information in a portable format. To do so, please contact us at [contact@diabeticu.com] from the email address linked to Your DiabeticU account.
B. Correction and Deletion of Your Information: You can update or correct Your profile information within the app or request deletion of Your data by contacting us at [contact@diabeticu.com]. However, we may retain certain data for legal or legitimate business purposes.
C. Objecting to Information Processing: You can ask us to stop using Your information for specific purposes, such as marketing communications. Opt-out options are provided within the app.
D. Targeted Advertising: You can learn about how to opt-out of or change Your preferences for targeted advertising in our Cookie Policy.
E. Data Sharing or Sales Opt-Out: Depending on Your location, You may have the right to opt-out of certain types of data sharing or sales. Please refer to our State-Specific Disclosures for more details.
F. Browser or Device Controls: You can utilize browser and device controls to express Your privacy preferences, including the Global Privacy Control (GPC).
G. Research Participation: At DiabeticU, we are committed to validating our approach to lifelong behavior modifications through scientific research. If You do not wish to have Your information used in our studies, You may fill out this form to exclude Your data from such research.
6. Transferring Your Information
The information we collect may be stored and processed in Your country or region or any other country where we, our affiliates, subsidiaries, or service providers operate. By using DiabeticU, You consent to the transfer of Your data to such locations. We take steps to protect Your information as described in this Privacy Policy, and in some cases, we use legal mechanisms such as contracts to ensure Your rights and protections.
7. State-Specific Disclosures
If You are a resident of California, Virginia, Utah, Colorado, or Connecticut, You have certain rights and choices specific to Your state.
A. Notice at Collection: You have the right to receive notice of our practices before or when we collect Your information. This notice includes the categories of information and sensitive personal information collected, the purposes for which such information is collected or used, whether such information is sold or shared, and how long such information is retained. You can find those details in this policy under the respective headers above.
B. Right to Know: You have the right to know what information we have collected about You. You may request access to Your information by contacting us at [support@diabeticu.com] using the email address associated with Your DiabeticU account. Additionally, You have the right to request additional information about our collection, use, disclosure, selling, or sharing of such information. You can find those details in this policy under the respective headers above.
C. Rights to Request Correction or Deletion: You also have the right to request that we correct inaccurate information about You or delete Your information. You can update Your information by logging into Your profile or delete Your data at any time by logging into Your account or contacting us at [support@diabeticu.com] using the email address tied to Your DiabeticU account. Please note that there may be legal reasons for us to keep Your data, such as if we receive a law enforcement request asking us to preserve data.
D. Right to Opt-Out/Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to opt-out from the “sale” or “sharing” of Your personal information. DiabeticU does not sell Your personal information. However, we do use services that help deliver interest-based marketing and advertising to You outside of DiabeticU. Additionally, You have the right to limit our use of sensitive personal information for purposes other than providing our services, as the information we collect often pertains to Your health.
Please visit “Your Privacy Choices” if You do not wish for us or our partners to share information relating to Your use of DiabeticU for marketing and advertising purposes.
E. Right Against Discrimination: DiabeticU will never discriminate against You for exercising these rights.
F. Designation of an Authorized Agent: You may designate, in writing or through a power of attorney, an authorized agent to exercise these rights on Your behalf. Before accepting such a request from an agent, we will require the agent to provide proof that You have authorized them to act on Your behalf, and we may need You to verify Your identity directly with us.
G. California Civil Code section 1798.83 (“Shine the Light” Law): Lastly, under California Civil Code section 1798.83, also known as the “Shine the Light” law, California residents who have provided personal information to a business with which they have established a business relationship for personal, family, or household purposes (“California Customers”) may request information about whether the business has disclosed personal information to any third parties for the third parties’ direct marketing purposes.
8. Changes to this Privacy Policy
DiabeticU may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If there are significant changes, we will provide prominent notice or obtain Your consent as required by applicable laws.
9. Contact Us
If You have any questions, comments, or concerns regarding this Privacy Policy or our data practices, please contact us at:
DiabeticU, Inc.
8958 W State Rd 84 #140
Davie, FL 33324
Phone (877)421-4040
DiabeticU Support Team Email: [privacy@diabeticu.com]
